Reference

Privacy Policy for your bima138 account

Your account profile, device logins, payment records for DANA, OVO, GoPay and QRIS, and cookie choices are covered here before you open an account.

DANA data handlingOVO wallet recordsGoPay and QRIS checks

Explore The Lobby Read FAQ

How privacy applies in Indonesia

bima138 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

A clear privacy record helps you know exactly what happens when you open an account, verify your phone, enter the lobby, or ask for a wallet change. We collect identity and contact details you provide, device signals from login, wallet references tied to DANA, OVO, GoPay

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and QRIS, and service chat messages needed to solve your request. We use that data to run the account, protect access, process payments, meet record duties and answer privacy requests. Access to some account features depends on local law, and we apply the same privacy steps
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where local law permits. We do not sell your account data. When a service vendor helps with hosting, chat or payment checks, we share only what is needed for that task and require it to be kept under controlled access.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT

Contact us about privacy changes

Privacy contact should be easy to find before you share documents or attach a wallet. Our team handles account data questions through live chat, email and the account panel every day from…

Live chat privacy desk Open live chat between 09:00 and 23:00 WIB and choose privacy request. We ask for your account phone number, then log the request under your profile so the answer stays linked to you.

Email request path Write to [email protected] from the email on your account if you need a data copy, correction or removal check. Include your username and the wallet rail involved, such as QRIS or OVO.

Account panel message Use Account > Help > Privacy Request when you are signed in. That path attaches device and login context automatically, which helps us confirm the request without exposing private wallet details in chat.

ACCOUNT CARE

How we protect account data

Privacy at bima138 is handled through account controls, not broad promises. We separate login data, payment references, chat history and cookie settings so each request can be checked by the right team.

Data we collect

We collect the account details you type, phone verification status, login time, device type, IP signals, wallet reference and chat messages. We use these records to operate your account and answer privacy requests.

Payment privacy

DANA, OVO, GoPay and QRIS records are stored as payment references, not public profile content. When you ask about a transaction, we check the reference, time stamp and account match before replying.

Cookie choices

Cookies help keep your session active, remember language preference and measure page errors. You can clear cookies in your browser, but you may need to sign in again and verify the device.

Login security

Go to Account > Security > Login Devices to view recent access. If a device looks wrong, contact us from the signed-in account or email so we can lock sessions and protect wallet changes.

Retention rules

We keep account and payment records only for operational, security and record duties. Chat copies and wallet references may stay after closure when needed to handle disputes or meet lawful requests.

Correction requests

If your name, phone, email or wallet detail is wrong, send a correction request before making another payment. We confirm the account holder first, then update only the field that needs fixing.

Privacy questions before you join

Before you open an account, you may want to know what data we ask for, how payment records are handled, and who can see your requests. These answers focus only on privacy. If a question involves eligibility or access to a product area such as Fishing God or Rocket Crash, the answer still depends on local law and your account status.

We collect the details you enter during account setup, such as username, phone number, email if provided, password status and verification record. We also log device and session data to protect access.

Yes. Wallet records are handled as account payment references. Support can view only the details needed to match a transaction, check timing, confirm account ownership and answer your privacy request.

You can request a copy through live chat, email or Account > Help > Privacy Request. We verify your phone number or email first, then provide account data that can be shared safely.

Cookies keep your signed-in session active, remember display choices and help us detect page errors. If you clear them from your mobile browser, you may need to sign in and verify again.

Send the correction request before adding a new payment. We confirm you control the account, check recent wallet activity, then update the specific field without changing unrelated privacy records.

Only the support staff assigned to your case and the account security team can access the chat record when needed. We keep the message with your account request for tracking and follow-up.

You can ask us to close the account and assess removal. Some payment, security and dispute records may remain for record duties, but we will explain what stays and why.

Privacy Policy for your bima138 account

Contact us about privacy changes

How we protect account data

Data we collect

Payment privacy

Cookie choices

Login security

Retention rules

Correction requests

Privacy questions before you join

01 What personal data does bima138 collect when I open an account?

02 Are DANA, OVO, GoPay and QRIS records private?

03 Can I ask for a copy of my account data?

04 How do cookies affect my privacy on mobile?

05 How do I correct a wrong phone number or wallet detail?

06 Who can see my chat messages about privacy?

07 Can I close my account and remove my data?

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